HALO EFFECT:
The halo effect is something to be aware of when dealing with team members. There can be a tendency to rate the team members high or low on all factors due to the impression of a high or a low rating on some other specific factor.
Difference between checksheet and quality checklist:
- Although a checksheet is a type of checklist, its primary purpose is to gather data.
- The quality checklist is intended to help verify a required action has taken place or item has been included.
Powers of Project Manager:
Formal (legitimate): This power is based on the position of the project manager
Reward: This power stems from giving rewards
Penalty (Coercive): This power comes from the ability to penalize team members
Expert: This power comes from being the technical expert or even the project management expert
Referent: Referent is the power of charisma and fame. This power comes from another person liking the project manager, respecting him, or wanting to be like him.
Edward Deming:
Created the “Total Quality Management” (TQM) concept Key points:
- Be proactive, not reactive (in ensuring quality)
- Utilize leadership and accountability
- Measure and strive for constant improvement
- Continuous Improvement
- Testing early on, to identify problems early-on
Philip Crosby:
Created “Zero Defects” concept (Do it right the first time to avoid re-work and extra cost in the long run)
McGregor’s Theory X and Y:
X - old school, top-down specific direction, labor does not want to work.
Y - newer, management provides big picture and direction, labor wants to work and enjoys it
Maslow’s Hierarchy of Needs:
• Self Actualization
• Esteem
• Belonging
• Safety
• Physiological
Herzberg Motivational Theory:
He says two main areas for workplace success:
(1) Hygiene (safe environment, steady pay, stable job) - These factors do not improve motivation
(2) Motivating Agents (non-financial in nature -- opportunity to improve, education, responsibility) - Help in motivation
Expectancy Theory:
People "in expectation of positive results" are motivated.
The halo effect is something to be aware of when dealing with team members. There can be a tendency to rate the team members high or low on all factors due to the impression of a high or a low rating on some other specific factor.
Difference between checksheet and quality checklist:
- Although a checksheet is a type of checklist, its primary purpose is to gather data.
- The quality checklist is intended to help verify a required action has taken place or item has been included.
Powers of Project Manager:
Formal (legitimate): This power is based on the position of the project manager
Reward: This power stems from giving rewards
Penalty (Coercive): This power comes from the ability to penalize team members
Expert: This power comes from being the technical expert or even the project management expert
Referent: Referent is the power of charisma and fame. This power comes from another person liking the project manager, respecting him, or wanting to be like him.
Edward Deming:
Created the “Total Quality Management” (TQM) concept Key points:
- Be proactive, not reactive (in ensuring quality)
- Utilize leadership and accountability
- Measure and strive for constant improvement
- Continuous Improvement
- Testing early on, to identify problems early-on
Philip Crosby:
Created “Zero Defects” concept (Do it right the first time to avoid re-work and extra cost in the long run)
McGregor’s Theory X and Y:
X - old school, top-down specific direction, labor does not want to work.
Y - newer, management provides big picture and direction, labor wants to work and enjoys it
Maslow’s Hierarchy of Needs:
• Self Actualization
• Esteem
• Belonging
• Safety
• Physiological
Herzberg Motivational Theory:
He says two main areas for workplace success:
(1) Hygiene (safe environment, steady pay, stable job) - These factors do not improve motivation
(2) Motivating Agents (non-financial in nature -- opportunity to improve, education, responsibility) - Help in motivation
Expectancy Theory:
People "in expectation of positive results" are motivated.
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