PMP Question [Perform Quality Assurance]

Your company’s quality assurance department has performed a quality audit on your project. They have found that your team has implemented something inefficiently, and that could lead to defects. What’s the NEXT thing that should happen on your project?
1) You work with the quality department to implement a change to the way your team does their work
2) You document recommended corrective actions and submit them to the change control board
3) You add the results of the audit to the lessons learned
4) You meet with the manager of the quality assurance department to figure out the root cause of the problem
2
Quality Audits are when your company reviews your project to see if you are following its processes. The point is to figure out if there are ways to
help you be more effective by finding the stuff you are doing on your project that is inefficient or that


You are a project manager and your team is preparing for the internal quality audit cycle. However, you feel that the team is a little apprehensive about the audit process. You decide to give them an overview of the process. Which of the following would be INCORRECT about quality audits?
1) Quality Audits are used to identify all the best practices implemented in the project
2) Quality audits help to share best practices in one project with other projects in the organization
3) Quality Audits aims to asses project team effectiveness and suggest improvements
4) Quality Audits helps to improve process implementation and team productivity
1

The objectives of a quality audit may include all of them except?
1) Identify all good and best practices being implemented;
2) Identify all conformity, gaps, and shortcomings;
3) Share good practices introduced or implemented in similar projects in the organization and/or industry;
4) Proactively offer assistance in a positive manner to improve implementation of processes to help the team raise productivity;
2

After quality planning, you have created a component-specific tool to verify that the required steps have been performed to test your product. This can also be referred to as:
1) Checklist
2) Operational definition
3) Quality management plan
4) Design of experiments (DOE)
1
A checklist is a structured tool, usually component-specific, used to verify that a set of required steps has been performed. PMBOK® Guide - Fifth Edition, page 242

The team is in the process of performing quality activities and quality audits to determine which processes should be utilized to meet the project quality requirements. Which process is the team performing?
1) Plan Quality
2) Control Quality
3) Validate Scope
4) Perform Quality Assurance
4

You are working as a project manager in an automobile company. Recently the government has amended the regulations to enforce stricter emission requirements for automobiles. As a project manager, you are concerned that your project quality norms may not satisfy the revised quality standards. So, you do an audit and try to remedy this problem through:
1) Quality control
2) Quality planning
3) Quality assurance
4) Modifications to quality management plan
3

Isabelle is a project manager on an industrial design project. She has found a pattern of defects occurring in all of her projects over the past few years and he thinks there might be a problem in the process his company is using that is causing it. She uses Ishikawa diagrams to come up with the root cause for this trend over projects so that she can make recommendations for process changes to avoid this problem in the future. What process is he doing?
1) Plan Quality Management
2) Perform Quality Assurance
3) Control Quality
4) Qualitative Risk Analysis
2
Isabelle is doing root-cause analysis on process problems, that’s Quality Assurance. Remember, Quality control is when you are trying to find problems in your work products through inspection. Quality Assurance is when you are looking at the way your proc

All of the statements about the Arrow Diagramming Method (ADM) or Activity-on-Arrow (AOA) are true EXCEPT
1) The nodes are used to represent activity and arrows show activity dependency
2) Uses only Finish to Start relationship between activities
3) May use dummy activities
4) It's a popular method of drawing network diagram
1
The nodes are used to represent activity and arrows show activity dependency. In the arrow diagramming method (ADM), the arrows are used to represent activities. The nodes represent activity dependency. PMBOK 5th Edition Page 246